Brian Gavin Continues to Wow His Customers With a Personalized Diamond Experience...

…Hi Lesley, The diamond is beautiful! It has very colorful flashes! I had to get it appraised on Friday because BF wanted to and the GIA gemologist appraised it as a G-VS1. I'd put it at a low F/high G as well and it truly was very eye clean! I can't believe it's really an SI1! To be honest, I haven't had a lot of time with the stone at all, I only got to see it once when we opened the box and more closely a second time at the appraisers! It's being hidden from me until the ring is finished entirely. I will most likely write a more detailed review on PS about my experience once bf proposes and I actually get to live with it daily. Lol. I would have wrote sooner but lighting wasn't ideal until we went to the jewelers on the weekend…(we switched to energy-saving fluorescent light-bulbs.) Thank you for the hearts & arrows viewer. I forgot to ask if it was included, so when it dropped out of the bag unexpectedly it was very exciting for us! Beautiful hearts by the way. BF was very satisfied too! Overall a very easy transaction for us, it's a no-brainer to keep this one because no one online or locally offered us an ideal cut like yours at prices like yours! Thank you for being just awesome!…

…Lesley, Just wanted to let you know – I picked up the ring on Friday morning and it looks stunning! Thank you so much for everything. I want to write you a glowing review when I have a bit more time 🙂 Should I do that on the ivouch site? Thanks again…

…Lesley, I am very excited about the diamond. I'm glad you were able to give me 15 days to inspect it because I spent those days falling in love with it. I actually found a setting locally that I thought about using but I really want to get the same wonderful quality of diamonds in the ring as I have in the diamond so I'll be sending it back for the setting…

…Dear Lesley, Thank you so much for your enthusiasm and wonderful service as we've worked through the quote process. The accolades on Pricescope for you and Brian are richly deserved. We have decided to go with a local vendor for a variety of reasons.. We are so glad to know about the work you do at Brian Gavin Diamonds, and will not hesitate to recommend you to friends. (And my fiancée has a pendant re-mount project she'd love to work on with you in the future!)Thanks again for all the help!…

…You and Brian have made quite the splash! It is very exciting and I know you will only grow and expand before taking over the diamond world! I love your ring thread. YUMMO…

…Lesley, Did I mention how much I like your client portal? I don't think I've seen anything like that before (and my degree is in computer programming)…

…Hi Lesley – I know the first time I spoke with Brian, he mentioned the upgrade policy. Do you have something you can send me on that so that I understand the details? Thanks for all the continued attentive responses, I really do appreciate it…

…Hi Lesley. Earlier I got the news from my girlfriend that the 1.3 is available. She is quite excited over it (she's just floating on a cloud right now). Thank you very much for making this buying experience a pleasurable one for the both of us. As to speaking with Brian last night, I was quite amazed with the knowledge he shared with me. I never knew there was much more to a diamond than what's on paper. So I guess you'll hear from her shortly if not already. I believe she still has to decide on the setting of the diamond. But as soon as we/she have everything squared away please let us know how we can transfer the funds asap…

…Hi! I heard wonderful things about your company through Pricescope. I am interested in your 1.253 I/SI1 stone that you posted on your blog. Is it eye clean? May I please request some pictures? Thank you…

…Hi Leslie! You don't know me (yet) but I know of you and Brian from Pricescope. Congratulations to you both for going out on your own and creating an exciting new business. A lot of us on Pricescope have been watching and admiring Brian's work with dreams of creating our own little treasure…

…Hi Lesley: Congratulations to you and Brian on your new and exciting company! The feedback so far on Pricescope has been fabulous. I am glad everything is going so well for you both! You two have always been so highly respected, and are very deserving of great success…

…Lesley and Brian, Thank you so much for the honesty and help in selecting this diamond. The time you both spent on the phone with me to ensure a first time buyer that he is getting exactly what he was looking for is very much appreciated. The prices are great, and the quality is phenomenal. I have been showing the diamond to a few lady friends at the office here, and they have all been very impressed and comparing it to their own rings, and amazed at the brilliance and sparkle! I would say that at this point there is no possibility that I will be returning the diamond…

…Hi Lesley, Sorry for the delay. Just as I got back from Japan, I had to go on another business trip. Anyway, I received the earrings and they are just gorgeous! I'm thrilled. I showed them to my wife and she agreed that they are perfect as a starter earring set for our daughter (whenever that day comes.) I'm absolutely satisfied with the quality of the metal work and of course the diamond cut lives up to Brian's reputation. And of course Lesley, your customer service is impeccable. I had a great experience doing business with you and I look forward to working with you and Brian in the future…

…I really want to thank both you and Brian for taking the time to discuss my different options regarding both diamonds and settings. Making a purchase this large for me is a daunting task to begin with and making it online only magnifies that. You and Brian have put me at ease through the entire process and have made something that would normally be stressful, truly enjoyable (as it should be). Thanks again for everything…

…Lesley, Many thanks for your prompt replies (I am sure you don't sleep) and patience. After weeks & weeks & weeks of looking, analysis, plotting data, studying, and generally being very anal. I would like to take this diamond…In the future I would like to see your settings catalog so my girlfriend and I can sit down together and chose the final setting…

…I cannot thank you enough. This has been a process to find someone to make the ring using my stones and at an acceptable price. I saw some of the work you guys have done and it's superb. I know all my co-workers are just as excited to see it as I am. Thank you so much for including me in the process. I think if more businesses did that they would garner repeat customers…

…We really appreciated Brian going over everything with us so thoroughly, and we are so excited about our diamond. I guess it really was meant for me! It was also very interesting to see some of the pieces you are currently working on, and how everything is made; it made the experience so much more personal and meaningful. If you would, please tell Brian thank you for spending so much time with us. We had a wonderful experience. After our appointment, we did end up going to Galveston (my boyfriend had never been to the ocean), and had a great time there too. Anyway, it was an excellent way to spend the weekend, and we are looking forward to working on the setting!…